Return & Exchange Policy

Email: contact@vereya.hair

NOT LIP SERVICE. CLIENT SERVICE.

At Vereya Hair, we take pride in our exceptional customer service and high rate of customer satisfaction. Each hair order is meticulously inspected and double-checked in-house before leaving our factory in India to ensure consistency and quality. As the only company that produces hair extensions at the source, we are committed to providing you with the best product.

If, for any reason, you are not satisfied with your order or purchase, we offer the flexibility of an exchange only, excluding applicable shipping costs, customs duties, and taxes.

Very Important: Before using your new hair extensions, please inspect the product thoroughly to confirm the correct length, color (which is naturally virgin tone), texture, and quality. We encourage you to examine the hair without cutting the zip ties or security seal or opening the bundles to ensure satisfaction. Use a loop brush to check for shedding or tangling while the hair is still secured. After confirming your satisfaction, treat the hair with quality products before and after installation. If you have any doubts, get a second opinion from your hair stylist. Once the hair is used, our ability to assist is limited.

Exchange Policy: To request an exchange, you must submit a Return Merchandise Authorization (RMA) request within 7 days of receipt of the merchandise by emailing contact@vereya.hair or calling customer service at +91-8505010808 or mail: contact@vereya.hair.

We are here to help 7 days a week and respond within 24 hours. We accommodate replacements and exchanges within 7 days for all extensions that have not been opened, worn, washed, or tampered with. If your product meets these conditions, email us at contact@vereya.hair to initiate your exchange, and we will assist you further.

Please Note: Products purchased during a sale, custom-ordered items, closures, frontals, 360 frontals, lace wigs, clip-ins, bulk hair, and weaves are non-refundable and non-exchangeable. Requests for these items will not be entertained, including Payment disputes for such items.

Federal law and The Government of India prohibit the return of used human hair products. We adhere to strict hygiene policies for public safety. Opened items cannot be returned for the safety of all customers. Other hair extension suppliers also enforce similar policies.

To Qualify for an Exchange:

• The hair must remain in the bundle and not be untied.
• The hair must be in its original packaging and tagged.
• Returned packages must include a copy of the original invoice and any gifts or original packaging.
• Merchandise must be physically received before an exchange can be granted. Please allow 3-4 business days upon receipt for inspection.
• The product must be sent back at your expense. We recommend using a shipping provider with signature confirmation and/or insurance to protect your package.

Additional Exchange Policy: If you no longer want the product and wish to exchange it, you will be responsible for both the return shipping charges and the new shipping charges for the replacement product. This includes packaging similar to the original order.

Exchanges:

• All sales are FINAL, and there are no refunds due to the exclusive nature and high appeal of our products. We accept exchanges only for products of equal or higher value.
• Exchange requests must be made within 7 days of receipt.
• We will not accept exchanges for products that have been removed from the bundle, opened, worn, washed, or tampered with. Opened merchandise will not be exchanged.
• Shipping, handling costs, taxes, and custom duties are at the customer’s expense. Use a shipping provider with tracking and insurance.
• We offer one exchange per original order.
• Exchanges must have an RMA created within 7 days of the original order. Exchanges will not be permitted after 7 days or for PayPal disputes claiming the product is not described.
• A 5% restocking fee applies to all exchanges due to custom sorting, matching, and repackaging of bundles. Quality issues are exempt from this fee. Color variations are not eligible for exchanges, as no two people’s hair is identical in color, texture, or pattern.

Please note: Chargebacks or Payment disputes without initially contacting Vereya Hair will result in the forfeiture of any exchanges or refunds.

Vereya Hair reserves the right to change prices, policies, and procedures at our discretion. Please check this page periodically for updates.

Thank you for choosing us!

Team Vereya Hair

HAPPY SHOPPING!